Write to the desk

What to include

• The divider and card title, such as Borrow and the card on reading a loan disclosure.
• The exact sentence or term that confuses you, copied as it appears on the card or the document.
• The general region where you live, such as a state, province, or country, so the local note can be addressed.
• The question you want answered, in one or two sentences.

What never to send

Please keep these out of every message, including replies to the desk:

• Account numbers, card numbers, or bank routing details.
• Passwords, PINs, or one-time codes from a bank, insurer, or agency.
• Recovery phrases or private keys for any digital currency wallet.
• Government identification numbers, or full copies of identity documents.
• Complete bank, loan, or tax statements. Describe the line that confuses you instead.

What to expect

The desk reads each message and replies with the general meaning of the term or document. Replies do not recommend a product, an account, or an action for your own affairs, and they do not check figures on your accounts.

If your message points to a mistake on a card, that is useful to us, and the card will be revised when the source wording is confirmed.